TAMPA, Fla., Jan. 10, 2019 — Lazydays, The RV Authority®, has named Linda Stephens Vice President of Customer Experience effective immediately. Ms. Stephens will continue to report to William P. Murnane, Lazydays’ Chairman and CEO.
This newly created position will be responsible for measuring, evaluating and enhancing the customer experience across the entire network of Lazydays dealership and service center operations. The Customer Experience team will work closely with operating managers to assess the effectiveness of processes and procedures and to make improvements that maximize the value of the Lazydays experience for its customers.
“I am delighted to name Linda to this very important position,” stated Mr. Murnane. “Linda is a very talented executive who has a keen understanding of the customer and a proven track record of achieving positive change.”
“Providing every customer with a Best-in-Class Customer Experience is one of the three pillars of our corporate strategy,” Murnane continued. “We don’t just want to provide a good customer experience relative to the RV dealership industry, we want to provide the best customer experience in any industry. The Lazydays brand conveys knowledge, value and, most importantly, an exceptional experience. As we continue to grow nationally, we need to ensure that every Lazydays location provides the same great experience that our customers expect and deserve. Linda will work closely with Lazydays team members to make sure we meet and exceed our customers’ expectations,” said Murnane.
Prior to this appointment, Ms. Stephens was Vice President of Lazydays’ Accessories and Rentals business units, which included Lazydays Parts and Accessories stores at all locations, Lazydays Rental operations and Lazydays Tampa Camping Resort operations. Ms. Stephens started at Lazydays in 2004 in the Finance department and has held various senior finance and operating positions throughout her career at Lazydays. Ms. Stephens holds a BS in Accounting from the University of South Florida and is a certified public accountant.
ABOUT LAZYDAYS RV
Lazydays, The RV Authority®, is an iconic brand in the RV industry. Home of the world’s largest recreational dealership, based on 126 acres outside of Tampa, Florida, Lazydays also has dealerships located in Tucson, Arizona; Minneapolis, Minnesota; Knoxville, Tennessee; and Loveland and Denver, Colorado. Offering the nation’s largest selection of leading RV brands, Lazydays features nearly 3,000 new and pre-owned RVs, 400 service bays and two on-site campgrounds with over 700 RV campsites. Lazydays also has rental fleets in Florida and Colorado. In addition, Lazydays RV Accessories & More™ stores offer thousands of accessories and hard-to-find parts at dealership locations.
Since 1976, Lazydays has built a reputation for providing an outstanding customer experience with exceptional service and product expertise, along with being a preferred place to rest and recharge with other RVers. Lazydays consistently provides the best RV purchase, service, rental and ownership experience, which is why more than a half-million RVers and their families visit Lazydays every year, making it their “home away from home.”
Lazydays Holdings, Inc. is a publicly listed company on the Nasdaq stock exchange under the ticker “LAZY.” Additional information can be found here.
This news release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. All statements other than statements of historical fact are, or may be deemed to be, forward-looking statements. Forward-looking statements describe Lazydays future plans, projections, strategies and expectations, and are based on assumptions and involve a number of risks and uncertainties, many of which are beyond the control of Lazydays. Actual results could differ materially from those projected due to various factors, including economic conditions generally, conditions in the credit markets and changes in interest rates, conditions in the capital markets, and other factors described from time to time in Lazydays SEC reports and filings, which are available at www.sec.gov. Forward-looking statements contained in this news release speak only as of the date of this news release, and Lazydays undertakes no obligation to update these forward-looking statements to reflect subsequent events or circumstances, unless otherwise required by law.
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